When it is run by enterprise administrators, correcting printers for all users and sessions on a system requires running the tool as the Local System account. Download the file appropriate for your device as listed in the “File Information” section. This troubleshooter tool is available on the Microsoft Download Center. This tool will uninstall the HP Smart application if incorrect metadata was found, there are no HP printers or HP printer drivers installed, and the application was installed after November 25, 2023. It will restore any previously downloaded model information and icons and will remove HP LaserJet M101-M106 model information, icons, and application associations from printers that do not match this name and model. This tool will review your printer information. The Microsoft Printer Metadata Troubleshooter Tool is intended to help users and administrators address the known issue as described in Printer names and icons might be changed and HP Smart app automatically installs.
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